RAL e RLL

RAL

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution (RAL) entity. Alternative Consumer Dispute Resolution (ADR) entities are the entities authorized to mediate, conciliate and arbitrate consumer disputes in Portugal that are registered in the list of ADR entities provided by Law 144/2015.
Click in www.ipai.pt/fotos/gca/i006245_1459446712.pdf


RLL

The consumer can use the European online dispute resolution platform available at ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT
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