Do you sell to Portugal?
No. We do not currently process sales to mainland Portugal, the Azores or Madeira. The website can be viewed from Portugal, but checkout does not allow orders to be completed with a Portuguese address. We sell to Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, the Czech Republic, Romania and Sweden, the United Kingdom and the United States of America.
Which countries do you deliver to?
We deliver to Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, the Czech Republic, Romania and Sweden, the United Kingdom and the United States of America.
How long does delivery take?
The estimated delivery time is 8 to 14 business days after payment confirmation, for all countries we sell to.
Is shipping free?
Within the European Union and the United Kingdom, shipping is free for orders of €500 or more. In the United States of America, shipping is free for orders of €1,000 or more. Below these amounts, shipping costs shown before you confirm your purchase.
Will I have to pay customs charges?
Customers in the United Kingdom and the United States of America may be subject to customs duties or import taxes charged by local authorities, which are not included in the order price. There are no customs charges for deliveries within the European Union.
What payment methods do you accept?
We accept credit/debit card and bank transfer. Availability may vary depending on the billing country.
How do returns work?
Customers in the European Union and the United Kingdom have 14 calendar days after receipt to return a product, with no need to give a reason. Customers in the United States of America benefit from the same 14-day period as a voluntary commercial policy. Contact customerservice@cristinabarros.com to start the process.
What currency are payments charged in?
All payments are processed in euros (€). Customers in the United Kingdom and the United States of America should check with their bank or card issuer for any applicable exchange rates or conversion fees.
How can I contact customer service?
Via customerservice@cristinabarros.com or by phone at +351 252 411 234, during Portuguese business hours.