Shipping and Returns

  • Destinations and carriers

    We deliver to: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, the Czech Republic, Romania and Sweden, the United Kingdom and the United States of America. Orders are shipped via UPS, DPD or NACEX.

    Delivery times

    The estimated delivery time for all Served Markets is 8 to 14 business days after payment confirmation. This period may be longer for reasons beyond the control of CRISTINA BARROS, such as carrier delays or customs procedures.

    Shipping costs

    European Union (Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, the Czech Republic, Romania and Sweden): free from €500; €16.95 below that amount.

    United Kingdom: free from €500; €16.95 below that amount.

    United States of America: free from €1,000; €40 below that amount.

    Customs charges

    Orders to the United Kingdom and the United States of America may be subject to customs duties and import taxes, payable by the customer. There are no customs charges for the other destinations, as they are EU Member States.


  • How to start a return

    Customers in the EU and the UK have 14 calendar days after receipt to exercise the right of withdrawal, with no need to give a reason. Customers in the United States of America have the same 14-day period under CRISTINA BARROS' voluntary commercial policy (rather than a legal right). In both cases, the request must be made via customerservice@cristinabarros.com, followed by physically returning the product within 14 days of that notice.

    Return conditions

    • Product showing no signs of use, with original tags;
    • Original packaging, wherever possible;
    • Invoice or proof of purchase included;
    • Return shipping costs borne by the customer, except in cases of error or defect by CRISTINA BARROS.

    Products not eligible for return

    Personalised or made-to-order products, and products unsealed for hygiene reasons after delivery, cannot be returned, except in the case of a manufacturing defect.

    Refunds and exchanges

    Refunds are processed within 14 days of receipt and inspection of the returned item, using the original payment method. Direct exchanges are not processed; for a different product, return the item and place a new order.